Manage every customer message — from Google, Facebook, SMS, and webchat — in one intelligent, organized inbox designed for speed and scale.
With Reveo's smart inbox, your team handles every customer message in one streamlined thread — no matter where it came from.
Let Reveo's AI respond automatically to common questions, freeing up your team and ensuring no message goes unanswered.
Learn More About AI Responses →Get notified immediately when new messages come in, so you can respond quickly and deliver 5-star service.
Learn More About Notifications →Our Smart Inbox categorizes conversations by urgency, channel, or custom rules — so you know what needs attention first.
Learn More About Smart Filters →Tag messages by team, topic, urgency, or status — then search, filter, or assign with one click.
Save time and stay on brand by using pre-built response templates and campaign messages — built right into your inbox.
Assign messages to specific reps or departments for faster resolution and clear accountability.
Common questions about the conversations inbox.
Reveo's inbox automatically categorizes incoming messages by urgency, channel, and custom rules you set. Unread and urgent messages surface first, and you can filter by platform, tag, or assigned team member.
Yes. Build a shared library of saved replies with merge tags — customer name, job type, appointment date — and insert them with one click. Templates are shared across the team, so every rep answers in the same brand voice.
You choose. Reveo's AI can draft suggested replies for a human to review and send, or it can fully auto-respond for specific scenarios (after-hours, FAQ replies, appointment confirmations). Every AI reply is logged so you can audit and tune over time.
Yes. Assign by person or team, set rotation rules, and auto-route by channel, tag, or keyword. Internal notes let teammates hand off context without the customer seeing.
Every conversation gets two tag layers: Message Type (the channel — SMS, webchat, Facebook, Google) and Category (the intent — quote request, booking, complaint, review, etc.). Reveo's AI suggests a category; your team can confirm or edit. Filter, report, and automate off either layer.
Yes. Every message from every channel lives on one unified timeline per contact — SMS, webchat, Google Business Messages, Facebook, email, survey replies — so your team sees the full relationship at a glance, not just the latest thread.
Respond faster, stay organized, and never miss a lead.
Handle conversations from Google, Facebook, SMS, and your website — all in one place.
Learn More →Keep full customer histories, tags, and conversation records at your fingertips.
Learn More →Track response times, message volume, and team performance with real-time analytics.
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