Messaging Reports That Show You What Matters
Monitor how fast your team responds, how many conversations you're handling, and how webchat is performing — then take action to improve.
Book a demo → free 30-day trial · No credit card required
One Dashboard for Every Conversation Metric
From message volume to webchat insights, Reveo brings your team's messaging data into focus — so you can identify trends and improve service instantly.
Track All Incoming Messages Across Every Channel
Instantly see how many new messages your team receives daily, weekly, or monthly — across webchat, SMS, email, and social. Spot surges in volume and adjust staffing accordingly.
View Open Conversations in Real-Time
Track the number of active, unresolved, and completed conversations to ensure no customer is left hanging — and no lead slips through the cracks.
See How Fast (or Slow) Your Team Replies
Get average and median response times by rep, channel, or time of day. Identify slowdowns and improve response SLAs to boost customer satisfaction.
Role-Based Dashboards for Reps, Managers, and Owners
From individual agent performance to high-level trends, everyone gets the data they need — automated summaries delivered daily or weekly.
What messaging metrics does Reveo track?
Reveo tracks messages received by channel, active/resolved conversations, average and median response times by rep, and campaign performance metrics — all in real-time dashboards.
Can I see response times by individual team member?
Yes. Reveo breaks down first response time, average reply time, and total conversation count per team member. Use the leaderboard to spot top performers and surface coaching opportunities for anyone falling behind target SLAs.
Can I get automated report summaries?
Yes. Weekly and monthly email digests summarize volume, response times, and top conversation categories — delivered straight to owners, managers, or franchise HQ. Schedule is configurable per report.
How do role-based dashboards work?
Team members see their own queue and personal metrics, managers see their location's performance, and owners see business-wide analytics across all locations. Permissions are enforced so teams only see what they need.
Can I export messaging reports?
Yes. Every messaging report exports to CSV or PDF for deeper analysis in Excel, sharing with stakeholders, or archiving. Exports respect your selected date range and filters.
Know Exactly How Your Team
Performs
Track response times, volume, and conversions — all in one dashboard.
Book a demo → free 30-day trial · No credit card required