Reveo AI
The AI behind every Reveo feature.
Review responses, feedback routing, send-time intelligence, sentiment analysis — Reveo AI runs across every feature, learning from your customers and doing the work you don't have time for.
One AI layer. Every feature gets smarter.
Always-on review responses
AI drafts and sends review responses in your brand voice — 24/7. You review, edit, approve. Or set it to auto-send for 4- and 5-star reviews.
Smart feedback routing
Negative feedback gets classified and routed to the right person before it becomes a public review. Sentiment + category + urgency, resolved in-app.
Send-time intelligence
Reveo AI learns when each individual customer responds and delivers your messages at their peak window — not a one-size-fits-all schedule.
Review Responses
Brand-voice responses that sound like you wrote them
Reveo AI learns your business, your tone, and your policies — then drafts responses for every review. Review them in the inbox, edit if needed, send with one click. Or auto-approve 4/5-star replies and focus only on the ones that matter.
Feedback Routing
Catch unhappy customers before they leave a public review
When feedback comes in, Reveo AI classifies it (quality concern, billing issue, scheduling complaint) and routes it to the right person — before the customer posts anything public. Private resolution, not a one-star on Google.
Send Timing
Per-customer send windows, calculated automatically
Every outgoing message tracks response behavior. Reveo builds a per-contact response-likelihood curve and delivers at that individual's peak window. One campaign, hundreds of personalized send times.
Sentiment
Theme detection across every review and survey
Reveo AI surfaces recurring themes in customer feedback — "wait times," "communication," "crew professionalism" — and tracks how sentiment on each theme trends over time. See what customers are saying, not just what they're rating.
AI Content
Social posts, campaign copy, review graphics — drafted for you
Give Reveo AI a prompt and it generates social captions, campaign SMS, email subject lines, and branded review graphics tuned to your voice and audience. You stay in control — AI just does the blank-page lifting.
Transparency
Every AI decision is explainable
See why Reveo AI classified a review negative, why a customer got a 7:14 PM send window, why a response was drafted the way it was. No black box — every AI action has a reason you can read, edit, and override.
Powered by AI
Works across every feature
Does Reveo AI sound like us, or like a generic bot?
It learns your tone from your real review history, your written brand voice guidelines, and the adjustments you make. After the first 20–30 responses you approve, accuracy to your voice is consistently high.
Is AI replying without any human in the loop?
Only if you choose. Default is human-in-the-loop: AI drafts, you approve. Auto-approve is opt-in per star level — most customers auto-send 5-star responses and review 1–3 stars manually.
What data is used to train Reveo AI on my business?
Your reviews, your responses, and your direct edits inside Reveo. We don't train shared models on your customer data. Your data powers your AI; not a general-purpose model.
Can I see why the AI made a decision?
Yes — every classification, routing action, and send-time choice shows its reasoning in the decision log. You can override any decision and the AI learns from the override.
Does Reveo AI replace our customer service team?
No. It handles the repetitive work — drafting responses, classifying feedback, timing sends — so your team focuses on the conversations that need a human. Think of it as the junior teammate who preps everything.
What's the difference between Reveo AI and ChatGPT?
ChatGPT is a general-purpose tool you prompt. Reveo AI is trained on your business data and integrated into every Reveo feature — it acts automatically across reviews, campaigns, and messaging without prompts.
Let AI do the repetitive work.
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