Monitor how fast your team responds, how many conversations you're handling, and how webchat is performing — then take action to improve.
From message volume to webchat insights, Reveo brings your team's messaging data into focus — so you can identify trends and improve service instantly.
Instantly see how many new messages your team receives daily, weekly, or monthly — across webchat, SMS, email, and social. Spot surges in volume and adjust staffing accordingly.
Learn More About Message Volume →Track the number of active, unresolved, and completed conversations to ensure no customer is left hanging — and no lead slips through the cracks.
Learn More About Conversation Tracking →Get average and median response times by rep, channel, or time of day. Identify slowdowns and improve response SLAs to boost customer satisfaction.
Learn More About Response Analytics →Reveo integrates directly with Google Analytics to show how your webchat impacts lead generation, bounce rate, time on site, and goal completions.
From individual agent performance to high-level trends, everyone gets the data they need — automated summaries delivered daily or weekly.
Common questions about messaging reports.
Reveo tracks messages received by channel, active/resolved conversations, average and median response times by rep, webchat conversion rates via Google Analytics integration, and campaign performance metrics — all in real-time dashboards.
Yes. Reveo breaks down first response time, average reply time, and total conversation count per team member. Use the leaderboard to spot top performers and surface coaching opportunities for anyone falling behind target SLAs.
Yes. The webchat widget fires events into GA4 for chat opens, message sent, and conversation converted, so you can tie chat engagement back to source, campaign, and landing page performance.
Yes. Weekly and monthly email digests summarize volume, response times, and top conversation categories — delivered straight to owners, managers, or franchise HQ. Schedule is configurable per report.
Team members see their own queue and personal metrics, managers see their location's performance, and owners see business-wide analytics across all locations. Permissions are enforced so teams only see what they need.
Yes. Every messaging report exports to CSV or PDF for deeper analysis in Excel, sharing with stakeholders, or archiving. Exports respect your selected date range and filters.
Track response times, volume, and conversions — all in one dashboard.