Monitor how fast your team responds, how many conversations you're handling, and how webchat is performing — then take action to improve.
From message volume to webchat insights, Reveo brings your team's messaging data into focus — so you can identify trends and improve service instantly.
Instantly see how many new messages your team receives daily, weekly, or monthly — across webchat, SMS, email, and social. Spot surges in volume and adjust staffing accordingly.
Learn More About Message Volume →Track the number of active, unresolved, and completed conversations to ensure no customer is left hanging — and no lead slips through the cracks.
Learn More About Conversation Tracking →Get average and median response times by rep, channel, or time of day. Identify slowdowns and improve response SLAs to boost customer satisfaction.
Learn More About Response Analytics →Reveo integrates directly with Google Analytics to show how your webchat impacts lead generation, bounce rate, time on site, and goal completions.
From individual agent performance to high-level trends, everyone gets the data they need — automated summaries delivered daily or weekly.
Common questions about messaging reports.
Reveo tracks messages received by channel, active/resolved conversations, average and median response times by rep, webchat conversion rates via Google Analytics integration, and campaign performance metrics — all in real-time dashboards.
Track response times, volume, and conversions — all in one dashboard.