When customers leave reviews on Google, Facebook, or Yelp, responding quickly shows you value their feedback. This guide walks you through finding and responding to reviews in Reveo.
Tap Reviews in the bottom navigation bar. You'll see all reviews across your connected platforms in one list.
Each review card shows: - Customer name and star rating - Review text (preview) - Source — Google, Facebook, or Yelp badge - Time since the review was posted - Response status — whether you've replied yet
Use the filter tabs at the top of the Reviews screen: - All — every review - Unanswered — reviews that still need a response - Negative — reviews with 1-2 stars that need attention
Use the search bar to find a specific review by customer name or keywords.
Urgent and important reviews also appear in your action queue on the Home screen. Tap any review action card to go directly to the review detail.
Tap any review card to open the detail view. You'll see: - The full review text - Star rating - Source platform - Customer information
You have two options:
Write manually: - Tap the response text field at the bottom - Type your response - The character count updates as you type
Use AI Draft: - Tap Generate AI Draft to get a professional response written for you - Edit the draft to add your personal touch - See Using AI Draft for the full guide
Thank the customer and reinforce what went well: - Mention their name - Reference the specific service if possible - Keep it brief — 2-3 sentences is plenty - Invite them back
Acknowledge the positive and address any concerns: - Thank them for the feedback - If they mentioned an issue, acknowledge it - Offer to make it right if appropriate - Keep the tone positive
These need the most care. Respond quickly and professionally: - Apologize for their experience - Don't be defensive or argue - Take the conversation offline — offer a phone number or email - Show you're committed to fixing the issue - Keep it short and professional
Negative reviews that get a thoughtful response often lead to the customer updating their rating.
| Role | Can Respond | Notes |
|---|---|---|
| Owner / Admin | Yes | Can respond to all reviews across all locations |
| Manager | Yes | Can respond to reviews at their assigned locations |
| Team Member | Yes | Can respond to reviews at their location |
| Field Tech | Yes | Can respond to reviews at their location |
"Post Response" button is disabled - Make sure you've written at least a few characters in the response field - Check your internet connection
Response posted but not showing on Google/Facebook - Responses can take a few minutes to appear on the platform - If it's been more than 30 minutes, check the review platform directly
Can't see any reviews - Make sure your Google or Facebook account is connected (see Connecting Google and Facebook) - Reviews sync every few minutes — pull down to refresh