Your Reveo inbox brings every customer conversation into one place — SMS text messages, Facebook Messenger, Google Business Messages, and live chat from your website. No more switching between apps.
Tap the Inbox tab in the bottom navigation bar. You'll see all conversations across all channels.
Each conversation shows: - Customer name and avatar - Latest message preview — the most recent message in the conversation - Time — when the last message was received - Source badge — which channel the message came from (SMS, Facebook, Google, Instagram, Live Chat) - Category tag — what type of conversation this is (New Lead, Customer Service, Campaign Reply, etc.) - Unread indicator — bold text and dot for conversations you haven't read yet
Use the filter drawer to narrow your inbox:
By status: - Open — active conversations that need attention - Closed — resolved conversations
By category: - All, New Leads, Customer Service, Campaign Reply, Survey, Spam
By channel: - All Sources, SMS, Google, Facebook, Instagram, Live Chat
The count next to each filter shows how many conversations match.
Use the search bar at the top to find conversations by customer name or message content.
Tap any conversation to see the full message history. Messages from the customer appear on the left, your replies on the right.
Your reply is sent back through the same channel the customer used (SMS reply goes via SMS, Facebook reply goes via Facebook, etc.).
Tap the template icon to choose from pre-written message templates. These save time for common responses like appointment confirmations or follow-up messages.
For review responses, tap AI Draft to get a professionally written reply suggestion. Edit it if needed, then send.
Reviews from Google and Facebook also appear in your inbox with special formatting: - Star rating displayed prominently - Review text shown as the message - Source badge (Google, Facebook) - Status tag — Needs Response, AI Draft Ready, or Responded
Tap a review to open it and respond directly.
When a conversation is resolved, it moves to the Closed tab. Conversations close automatically when resolved, or you can close them manually.
Each conversation has a category tag that helps you prioritize: - New Lead — potential customer reaching out for the first time - Customer Service — existing customer with a question or issue - Campaign Reply — customer responding to a review request or campaign - Survey — survey response - Negative Survey — survey with a low score (flagged for attention)
Categories are suggested by AI and can be adjusted by your team.