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Review Analytics

Know What Customers Are Saying — and Where It's Working

Reveo breaks down your review data by platform, sentiment, and click behavior — so you can see exactly what's driving trust, traffic, and business.

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Review Analytics Dashboard showing charts
Analytics UI Breakdown
Insights Dashboard

All Your Review Data, in One Place

Visualize performance by review site, location, or service line — without needing spreadsheets or manual reports.

Site-Level Metrics

See Ratings and Review Volume by Platform

Track how many reviews you have — and how you're rated — across Google, Facebook, Yelp, and more.

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Chart showing review count and average rating per site
Bar graph of star rating distribution
Star Ratings Breakdown

Know Where 5-Star (and 1-Star) Reviews Are Coming From

Visualize how your review quality breaks down by platform and rating.

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Monthly Sentiment

Track How Customers Feel Over Time

Reveo uses AI to analyze keywords and themes in your reviews so you can monitor satisfaction trends.

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Sentiment line chart by month
Funnel-style conversion chart
Engagement Reporting

See What Happens After You Ask for a Review

View review requests sent, clicked, review sites visited, and how often customers recommended your business.

Actionable Insights

Know Which Channels Drive the Most Engagement

See which review request channels (SMS, email) and links (Google, Facebook) generate the most clicks.

Click-through rate graph

FAQ

Common questions about review analytics.

What metrics does Reveo's review analytics track?−

Reveo tracks review volume, average rating, sentiment trends, request-to-review conversion rates, click-through rates by channel, and response time metrics — all broken down by platform, location, and time period.

Can I see analytics by individual location?+
Yes. Filter every metric by location, region, or the entire portfolio. Multi-location brands get a roll-up dashboard with per-location scorecards and ranked comparisons.
How does sentiment analysis work?+
Reveo's AI reads each review and scores it on tone, topic, and emotion — not just stars. That surfaces trending complaints, praised staff members, and service categories driving positive or negative sentiment.
Can I export review reports?+
Yes. Export to PDF, CSV, or Excel on demand. Schedule monthly owner reports to deliver automatically, and white-label the PDF for agencies and resellers.
How often is analytics data updated?+
Dashboards update in real time as new reviews come in. Sentiment scores and trend calculations refresh every few minutes, so you're never looking at stale numbers.
Can I track my review conversion rate from requests sent?+
Yes. See sent, delivered, clicked, and converted rates for every campaign — broken down by SMS vs email, location, and technician. Monthly PDF exports for owners.

Make Data-Driven Decisions About Your Reputation

See what's working, what's not, and where to focus next.

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Reviews Suite

Explore the Full Reviews Suite

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Review Generation

Get more 5-star reviews with automated SMS, email, and QR code requests.

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Review Management

Respond to and organize all your reviews in one smart inbox.

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Review Marketing

Share your best reviews across your website, Google, and social media.

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