Review requests are the core of Reveo — they're how you get more reviews from happy customers. This guide walks you through sending your first one.
Make sure you have: - An active campaign set up for your location (your admin configures this) - The customer's phone number (SMS requests) or email address (email requests)
Tap the green Send button in the center of the bottom navigation bar. This opens the Send screen.
You have two options:
Search for an existing contact: - Type the customer's name or phone number in the search bar - Select them from the results
Add a new contact: - If the customer isn't in your system yet, tap Add Contact - Enter their name and phone number (minimum required) - They'll be saved for future requests
Select which review request campaign to use. Each campaign has: - A name (e.g., "Post-Service Review Request") - A message template that gets personalized with the customer's name and your business name - A link that directs the customer to your preferred review site (Google, Facebook, etc.)
Your admin sets up campaigns — if you don't see any, ask them to create one for your location.
Review the message before sending: - Check the customer's name is correct - Read the message preview - Tap Send Request
The request is sent immediately via SMS. You'll see a confirmation screen.
Go to the Send tab and scroll down to Recent Sends. Each request shows its current status:
| Status | What It Means |
|---|---|
| Sent | Message delivered to the customer's phone |
| Clicked SMS | Customer tapped the link in the SMS |
| Clicked Review Site | Customer landed on the review site (Google, Facebook, etc.) |
| Left Review | Customer submitted a review |
| No Action | Customer hasn't acted yet |
Tap View My Sends → at the bottom of the Send tab to see your complete history with status breakdowns.
If you're in the field and the customer is right in front of you:
This is great for: - Right after completing a job - When you don't have the customer's phone number - When you want an immediate review while the experience is fresh
"No campaigns available" Your location needs at least one active review request campaign. Ask your admin to set one up in the desktop app under Settings → Campaigns.
Customer didn't receive the SMS - Verify the phone number is correct - The customer may have opted out of SMS — check their contact record - Some carriers block automated SMS — try email instead
Request shows "Sent" but customer says they didn't get it SMS delivery can take 1-2 minutes. Ask them to check their text messages (not iMessage). If still not received, the carrier may be blocking — try resending or use the QR code method.