Help

Getting Started with Reveo

Welcome to Reveo — your all-in-one platform for managing reviews, reputation, and customer communication.

This guide walks you through your first login and what to expect on each screen.

What is Reveo?

Reveo helps home service businesses:

Collect more reviews by sending review requests to customers via SMS and email
Respond to reviews on Google, Facebook, and other platforms — with AI-assisted drafts
Manage customer messages from SMS, Facebook Messenger, Google Business Messages, and live chat in one inbox
Track team performance with leaderboards, campaign analytics, and reputation reports

Logging In

Open the Reveo app (mobile) or go to app.reveo.com (desktop)
Enter your email address and password
Tap Sign In

Forgot your password? Tap “Forgot your password?” on the login screen, enter your email, and check your inbox for a reset link. The link expires in 1 hour.

Your Home Screen

After logging in, you’ll see your Home screen. What you see depends on your role:

If you’re an Owner or Admin

Business-wide metrics — average rating, total reviews, unanswered reviews, unread messages
Action queue — items that need your attention, sorted by urgency (urgent, important, review when free)
Locations Overview — performance across all your locations
Team Overview — how your team is performing

If you’re a Manager

Location metrics for your assigned locations
Action queue with the ability to Assign tasks to team members or Escalate urgent items
Team Performance section

If you’re a Team Member

Personal metrics — your sent invitations, reviews earned, and rating
Action queue focused on customer-facing tasks — reviews to respond to, messages to answer, leads to follow up
Inbox shortcut when you have unread messages

If you’re a Field Tech

Quick action buttons — Send Review Request and Show QR Code, front and center
Your leaderboard rank — see how you compare to the team
Personal stats — requests sent, reviews earned, your average rating
Daily appointments — your schedule for the day (coming soon)

At the bottom of the screen, you’ll see 5 tabs:

Key Actions You’ll Do Every Day

1. Check your Home screen

Look at your action queue. Handle urgent items first (red), then important (orange), then review when free (grey).

2. Respond to reviews

When a customer leaves a review, it appears in your action queue and inbox. Tap it to read the review, then:

Tap AI Draft to get a suggested response
Edit if needed, then tap Post Response

3. Send review requests

After completing a job:

Tap the Send button (center of navigation bar)
Search for the customer
Select a campaign
Preview and send

Or use the QR Code — show your phone to the customer and let them scan to leave a review directly.

4. Check your inbox

Messages from customers come in via SMS, Facebook, Google, and live chat. They all appear in your Inbox tab. Tap a conversation to read and reply.

Switching Locations

If your business has multiple locations:

Tap the location name in the top-right of the Home screen (e.g., “Scoop Soldiers · Boise ▾”)
Select a different location or “All Locations” (if you’re an Owner or Admin)

All your metrics, inbox, and reports will update to show data for the selected location.

Getting Help

In the app — look for the help icon or chat widget
Email — support@reveo.com
Knowledge base — support.reveo.com (articles like this one)

Next Steps

Ready to dive in? Here are the most common next steps:

Sending Your First Review Request → — walk through the full send flow
Responding to Reviews → — learn how to reply to Google and Facebook reviews
Understanding Your Dashboard → — make sense of your metrics and reports

Last updated: June 2026 · Reveo Help

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