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Getting Started with Reveo

Welcome to Reveo — your all-in-one platform for managing reviews, reputation, and customer communication.

This guide walks you through your first login and what to expect on each screen.

What is Reveo?

Reveo helps home service businesses: - Collect more reviews by sending review requests to customers via SMS and email - Respond to reviews on Google, Facebook, and other platforms — with AI-assisted drafts - Manage customer messages from SMS, Facebook Messenger, Google Business Messages, and live chat in one inbox - Track team performance with leaderboards, campaign analytics, and reputation reports

Logging In

  1. Open the Reveo app (mobile) or go to app.reveo.com (desktop)
  2. Enter your email address and password
  3. Tap Sign In

Forgot your password? Tap "Forgot your password?" on the login screen, enter your email, and check your inbox for a reset link. The link expires in 1 hour.

Your Home Screen

After logging in, you'll see your Home screen. What you see depends on your role:

If you're an Owner or Admin

  • Business-wide metrics — average rating, total reviews, unanswered reviews, unread messages
  • Action queue — items that need your attention, sorted by urgency (urgent, important, review when free)
  • Locations Overview — performance across all your locations
  • Team Overview — how your team is performing

If you're a Manager

  • Location metrics for your assigned locations
  • Action queue with the ability to Assign tasks to team members or Escalate urgent items
  • Team Performance section

If you're a Team Member

  • Personal metrics — your sent invitations, reviews earned, and rating
  • Action queue focused on customer-facing tasks — reviews to respond to, messages to answer, leads to follow up
  • Inbox shortcut when you have unread messages

If you're a Field Tech

  • Quick action buttons — Send Review Request and Show QR Code, front and center
  • Your leaderboard rank — see how you compare to the team
  • Personal stats — requests sent, reviews earned, your average rating
  • Daily appointments — your schedule for the day (coming soon)

The Navigation Bar

At the bottom of the screen, you'll see 5 tabs:

Tab What It Does
Home Your dashboard — metrics, action items, quick actions
Inbox All messages and reviews in one place — SMS, Facebook, Google, live chat
Send (center button) Send review requests, show QR codes, view recent sends
Contacts Your customer list — search, call, message, send requests
More Reports, settings, team leaderboard, switch business/location, sign out

Key Actions You'll Do Every Day

1. Check your Home screen

Look at your action queue. Handle urgent items first (red), then important (orange), then review when free (grey).

2. Respond to reviews

When a customer leaves a review, it appears in your action queue and inbox. Tap it to read the review, then: - Tap AI Draft to get a suggested response - Edit if needed, then tap Post Response

3. Send review requests

After completing a job: - Tap the Send button (center of navigation bar) - Search for the customer - Select a campaign - Preview and send

Or use the QR Code — show your phone to the customer and let them scan to leave a review directly.

4. Check your inbox

Messages from customers come in via SMS, Facebook, Google, and live chat. They all appear in your Inbox tab. Tap a conversation to read and reply.

Switching Locations

If your business has multiple locations: 1. Tap the location name in the top-right of the Home screen (e.g., "Scoop Soldiers · Boise ▾") 2. Select a different location or "All Locations" (if you're an Owner or Admin)

All your metrics, inbox, and reports will update to show data for the selected location.

Getting Help

  • In the app — look for the help icon or chat widget
  • Email — support@reveo.com
  • Knowledge base — support.reveo.com (articles like this one)

Next Steps

Ready to dive in? Here are the most common next steps:

Last updated: June 2026 · Reveo Help