Detractor (NPS)
A customer who rates 0–6 on a Net Promoter Score scale. Likely to churn or post negative reviews; route to private feedback first.
Quick Definition
A customer who rates 0–6 on a Net Promoter Score scale. Likely to churn or post negative reviews; route to private feedback first.
Why It Matters
Measurement is what separates intentional reputation growth from hopeful guessing. Tracking the right KPIs — volume, velocity, response rate, conversion — lets you optimize the funnel instead of just running it.
How Reveo Helps
Reveo is the all-in-one reputation platform built for home service businesses. Reveo Reports covers this and the surrounding workflow end-to-end — automated, on-brand, and measurable.
Related Terms
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