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Surveys

Automate Feedback and Drive Results

Launch multi-channel survey campaigns that send at the right time, capture real-time responses, and feed your reviews and referrals.

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Campaign performance dashboard
Campaign automation editor with triggers
Automation

Set It, Run It, Improve It

Build once, then let Reveo handle the sending, follow-ups, and tracking — while you focus on service.

Always On

Keep Feedback Flowing Year-Round

Automate sending surveys after jobs, quotes, or missed calls — triggered instantly or at the perfect follow-up time.

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Post-job survey trigger flow
SMS and email survey delivery
More Reach, More Responses

Meet Customers Where They Are

Deliver surveys via text, email, or both to boost completion rates and ensure every customer gets your request.

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Real-Time Insights

Act on Feedback Instantly

Get instant notifications when surveys are completed — especially for negative feedback — so you can resolve issues before they escalate.

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Mobile push and email alerts
Inbox with survey response tags
All Responses, One Place

Manage Conversations and Follow-Ups From Your Inbox

View, reply, and act on survey responses without switching tools — integrated into the Reveo messaging inbox.

Turn Praise into Growth

Route Happy Customers to Reviews and Referrals

Automatically prompt satisfied customers to leave a Google/Facebook review or refer a friend — directly after their survey response.

Positive response follow-up with review/referral buttons

FAQ

Common questions about survey campaigns.

How do survey campaigns get triggered automatically?−

Reveo connects to your field service software or CRM and triggers surveys based on events you define — job completion, invoice sent, appointment date, or custom milestones. You set the timing and channel (SMS, email, or both).

Can I send surveys via both SMS and email?+
Yes. Every campaign can send over SMS, email, or both — with automatic fallback if one channel doesn't reach the customer. SMS typically gets higher open and response rates, so most customers lead with SMS and use email as a secondary touch.
How do I get notified about negative survey responses?+
Any survey response below a threshold you set triggers an instant alert to the right person — owner, manager, or assigned team member — via email, SMS, or push. Reveo also creates a recovery task so someone follows up before the customer considers a public review.
Can survey responses flow into my messaging inbox?+
Yes. Open-text answers and follow-up replies land in the unified inbox next to SMS, webchat, and social messages. Your team can reply directly from the same conversation view without switching tools.
How does the review/referral routing work after a positive survey?+
When a customer rates the experience highly, Reveo automatically prompts them to leave a public review on Google, Facebook, or your preferred platform — or asks for a referral instead. You choose which ask goes to which score band.
Can I A/B test different survey campaigns?+
Yes. Run two versions of a campaign with different send times, channels, or message copy, and Reveo splits traffic evenly and reports response rate, completion rate, and review conversion side by side. Promote the winner with one click.

Automate Feedback That Drives Growth

Set up survey campaigns once. Get insights forever.

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Surveys Suite

Explore the Full Surveys Suite

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Survey Builder

Create professional surveys in minutes with templates, question types, and skip logic.

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Survey Reporting

Track completion rates, NPS trends, and satisfaction metrics.

Coming Soon
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Reviews Suite

Turn positive survey responses into 5-star reviews automatically.

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