Eight field-tested review request text messages for home service businesses — post-service, recurring, tech-named, and more. Copy, paste, customize, send.
If you want more five-star reviews, text your customers. Email gets a 20% open rate on a good day. SMS hovers around 98% — and most of those texts get read within three minutes. Your customer is already on their phone, already used to tapping links, and already thinking about the service you just finished.
The problem is that most review request texts sound like they were written by a lawyer or a robot. Customers ignore them, or worse, flag them as spam. The eight review request SMS templates below solve that. Each one was written for a specific moment in the customer journey — right after the job wraps, after a big emergency, after a positive conversation — so the ask feels natural instead of forced.
Pick the one that matches the moment. Swap in your variables. Send within 30 minutes of the job being marked complete for the strongest response rates.
Every template in this pack follows the same five rules. Break any of them and your response rate tanks.
Anything longer gets split into two messages and feels like spam. Aim for one sentence plus the link.
Leave a review — that's it. No survey, no NPS score, no "tell us how we did" if you actually want the review.
Send a smart link that routes to Google or Facebook based on where the customer is weakest. Never ask them to search for you.
First word should be your business name. Customers delete unknown numbers in two seconds.
"If you have a minute" beats "please leave us a review now." Give the customer a graceful out and they're more likely to say yes.
Each template uses curly-brace placeholders. Your CRM or Reveo automatically swaps in real values at send time. Here's what each one means:
{first_name}
The customer's first name. Never use last name alone — too formal for SMS.
{business_name}
Your company name. Put it up front so the customer knows who's texting.
{tech_name}
The technician or crew lead who did the job. Personal shout-outs drive higher response rates.
{review_link}
A short, smart review link that routes to the best platform (Google, Facebook, Yelp) based on where you need reviews most.
Tap Copy on any template to grab the text. Then paste it into your campaign editor, swap the variables for real fields, and you're set.
All 8 templates plus variable reference, sample send schedules, and a follow-up cadence — delivered to your inbox.
Reveo sends the right review request SMS to the right customer at the right time — automatically — and routes every reply to a unified inbox. No more CSV exports, no more missed asks.