New Private Feedback Received
Trigger: Customer submits private feedback form (bypasses public review) · Subject: Private feedback from Melissa Bas · Scoop Soldiers
PREHEADER: Address this privately before it goes public. 24-hour window.
Reveo.
PRIVATE FEEDBACK
Melissa chose to share privately
She bypassed the public review — which means you've got a chance to make it right before it becomes a 1-star.
Respond within 24 hours
Private recovery beats public damage control 9 times out of 10.
Service was slow. Technician showed up an hour late and didn't apologize. Price was fair but the experience wasn't. I would have left a public review but wanted to give you a chance to respond first.
template=Private Feedback · trigger=Private form submission · urgency=24hr recovery window
Review Response Posted
Trigger: Response successfully published on review platform · Subject: ✓ Your reply to Debra is live on Google
PREHEADER: Reply published in 3 seconds. 1,200+ people will see it.
Reveo.
RESPONSE POSTED
Your reply is live
Published to Google in 3 seconds. Future customers searching Scoop Soldiers will see it.
Published · Public
Apr 17, 2026 · 12:42 AM MDT · Google Business Profile
G
★★★★★
John with my appliance repair pro did a fantastic job! Professional, on time, and fair pricing.
VIEW LIVE ON GOOGLE
See the response on your Google Business profile
template=Response Posted · trigger=Platform confirms publish · confirms to sender
Review Reminder · Unresponded > 24 Hours
Trigger: Daily 7 AM if any reviews unresponded > 24 hrs · Subject: 3 reviews still need your response
PREHEADER: 2 urgent (low-star). Respond now to protect your rating.
Reveo.
OVERDUE
3 reviews need a response
All 3 are 24+ hours old. 2 of them are 2-star or lower — those matter most.
Review response rate: 67%
Businesses with 95%+ response rates win 18% more new customers.
template=Review Reminder Overdue · trigger=Daily 7AM if unresponded > 24hrs · batched digest