Reveo · Templates — Review Events (Round 2)
Additional review-related notifications: private feedback capture, response confirmations, and overdue reminders.
PRIVATE FEEDBACK New Private Feedback Received
Trigger: Customer submits private feedback form (bypasses public review) · Subject: Private feedback from Melissa Bas · Scoop Soldiers
PREHEADER: Address this privately before it goes public. 24-hour window.
Rev e o .
PRIVATE FEEDBACK
Melissa chose to share privately
She bypassed the public review — which means you’ve got a chance to make it right before it becomes a 1-star.
Respond within 24 hours
Private recovery beats public damage control 9 times out of 10.
Melissa Bas
Apr 17, 2026 · Scoop Soldiers Downtown
Satisfaction 2 / 5 Not great
Service was slow. Technician showed up an hour late and didn’t apologize. Price was fair but the experience wasn’t. I would have left a public review but wanted to give you a chance to respond first.
Reach out to Melissa →
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo. All rights reserved.
template=Private Feedback · trigger=Private form submission · urgency=24hr recovery window
REVIEW RESPONSE POSTED Review Response Posted
Trigger: Response successfully published on review platform · Subject: ✓ Your reply to Debra is live on Google
PREHEADER: Reply published in 3 seconds. 1,200+ people will see it.
Rev e o .
RESPONSE POSTED
Your reply is live
Published to Google in 3 seconds. Future customers searching Scoop Soldiers will see it.
Published · Public
Apr 17, 2026 · 12:42 AM MDT · Google Business Profile
Debra Gardiner
Apr 15, 2026 · Scoop Soldiers Downtown
John with my appliance repair pro did a fantastic job! Professional, on time, and fair pricing.
YOUR REPLY
Thanks so much for the kind words, Debra! John will be thrilled to hear this. Looking forward to helping you again.
VIEW LIVE ON GOOGLE
See the response on your Google Business profile
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo. All rights reserved.
template=Response Posted · trigger=Platform confirms publish · confirms to sender
REVIEW REMINDER OVERDUE Review Reminder · Unresponded > 24 Hours
Trigger: Daily 7 AM if any reviews unresponded > 24 hrs · Subject: 3 reviews still need your response
PREHEADER: 2 urgent (low-star). Respond now to protect your rating.
Rev e o .
3 reviews need a response
All 3 are 24+ hours old. 2 of them are 2-star or lower — those matter most.
Review response rate: 67%
Businesses with 95%+ response rates win 18% more new customers.
NEEDS YOUR RESPONSE
★★ ★★★
Melissa Bas
Google · 26h overdue · Downtown
Respond →
★ ★★★★
Jason Kennedy
Facebook · 28h overdue · West Valley
Respond →
Sarah Wise
Google · 25h overdue · West Valley
Respond →
Open response queue →
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
Manage notification preferences
© 2026 Reveo. All rights reserved.
template=Review Reminder Overdue · trigger=Daily 7AM if unresponded > 24hrs · batched digest
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