Templates · Review Events (Round 2)

Additional review-related notifications: private feedback capture, response confirmations, and overdue reminders.

New Private Feedback Received
Trigger: Customer submits private feedback form (bypasses public review) · Subject: Private feedback from Melissa Bas · Scoop Soldiers
PREHEADER: Address this privately before it goes public. 24-hour window.
template=Private Feedback · trigger=Private form submission · urgency=24hr recovery window
Review Response Posted
Trigger: Response successfully published on review platform · Subject: ✓ Your reply to Debra is live on Google
PREHEADER: Reply published in 3 seconds. 1,200+ people will see it.
template=Response Posted · trigger=Platform confirms publish · confirms to sender
Review Reminder · Unresponded > 24 Hours
Trigger: Daily 7 AM if any reviews unresponded > 24 hrs · Subject: 3 reviews still need your response
PREHEADER: 2 urgent (low-star). Respond now to protect your rating.
template=Review Reminder Overdue · trigger=Daily 7AM if unresponded > 24hrs · batched digest