Templates · Notifications

Real-time alerts for reviews and customer-waiting situations. Urgency-driven, action-focused.

Review Notifications

T3 · Triggered when reviews arrive · Positive and negative variants

T3a · Negative Review Alert

Trigger: Review ≤3 stars received · Subject: ⚠️ New 2-star review · Scoop Soldiers

PREHEADER: Respond within 24 hours to protect your rating.

Reveo.

ACTION NEEDED

New 2-star review

Respond within 24 hours to protect your rating at Scoop Soldiers Downtown.

Response window: 24 hours

Reviews responded within 24 hours see 3× higher recovery rates.

MB

Melissa Bas

Apr 15, 2026 · Scoop Soldiers Downtown

G

★★★★★

Service was slow. Technician showed up an hour late and didn't apologize. Price was fair but the experience wasn't.

✨ AI-DRAFTED REPLY

"Hi Melissa — I'm really sorry we kept you waiting, that's not the experience we want for our customers. I'd love to make this right. Can you email me directly at eric@scoopsoldiers.com?"

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Respond in Reveo →

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Reveo LLC · Coeur d'Alene, Idaho 83815

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template=T3a · Negative Review · trigger=Review ≤3 stars

T3b · Positive Review Received

Trigger: Review 4-5 stars received · Subject: ⭐ New 5-star review · Scoop Soldiers

PREHEADER: Debra left you 5 stars ⭐ — say thanks!

Reveo.

NEW POSITIVE REVIEW

Debra left you 5 stars

A kind reply keeps customers coming back. Takes 30 seconds.

Don't miss the moment

Replies within 48 hours drive 2× more repeat business.

DG

Debra Gardiner

Apr 15, 2026 · Scoop Soldiers Downtown

G

★★★★★

John with my appliance repair pro did a fantastic job! Professional, on time, and fair pricing. Will definitely call again.

✨ AI-DRAFTED REPLY

"Thanks so much for the kind words, Debra! John will be thrilled to hear this. Looking forward to helping you again."

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Thank Debra →

Reveo.

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Reveo LLC · Coeur d'Alene, Idaho 83815

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template=T3b · Positive Review · trigger=Review 4-5 stars

Customer Waiting (5 min)

T4 · Triggered when inbox message unread > 5 min during business hours · One template, 5 channel variants

T4 · Customer Waiting — SMS

Subject: 💬 Matthew Hale waiting 5 min · Scoop Soldiers

PREHEADER: "Im available from 12 to 1 — can someone call me..."

Reveo.

5 MIN WAIT

Matthew Hale is waiting

Replies within 5 min are 21× more likely to convert.

Waiting 5 minutes on SMS

Business hours · Scoop Soldiers Downtown

MH

Matthew Hale

SMS

5 min ago

"Im available from 12 to 1 — can someone call me about my dryer?"

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template=T4 · Waiting · channel=SMS

T4 · Customer Waiting — Webchat

Subject: 💻 Kashiba Reysol waiting 5 min · Scoop Soldiers

PREHEADER: "Are you open on Sundays? Need a fridge repair."

Reveo.

5 MIN WAIT

Kashiba Reysol is waiting

Webchat leads convert 3× higher when answered fast.

Waiting 5 minutes on Webchat

Business hours · Scoop Soldiers Downtown

KR

Kashiba Reysol

WEBCHAT

5 min ago

"Are you open on Sundays? Need a fridge repair — stopped working overnight."

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Reveo LLC · Coeur d'Alene, Idaho 83815

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template=T4 · Waiting · channel=Webchat

T4 · Customer Waiting — Instagram

Subject: 📷 Paula Fonua waiting 5 min · Scoop Soldiers

PREHEADER: "Saw your reel — do you service commercial locations too?"

Reveo.

5 MIN WAIT

Paula Fonua is waiting

Instagram DMs convert high-intent social leads.

Waiting 5 minutes on Instagram

Business hours · Scoop Soldiers Downtown

PF

Paula Fonua

INSTAGRAM

5 min ago

"Saw your reel — do you service commercial locations too? Have 3 restaurants that need help."

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template=T4 · Waiting · channel=Instagram · has-image=True

T4 · Customer Waiting — Facebook Messenger

Subject: f Tammy Yeaman waiting 5 min · Scoop Soldiers

PREHEADER: "Hi! Looking for a quote on dishwasher repair."

Reveo.

5 MIN WAIT

Tammy Yeaman is waiting

Messenger is where your Facebook audience converts.

Waiting 5 minutes on Facebook Messenger

Business hours · Scoop Soldiers Downtown

TY

Tammy Yeaman

MESSENGER

5 min ago

"Hi! Looking for a quote on dishwasher repair. Can you come out tomorrow?"

Respond now →

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template=T4 · Waiting · channel=Facebook Messenger

T4 · Customer Waiting — Google Business

Subject: G Don Holmes waiting 5 min · Scoop Soldiers

PREHEADER: "Is your shop open Saturday morning?"

Reveo.

5 MIN WAIT

Don Holmes is waiting

Google Business messages = search-intent leads ready to book.

Waiting 5 minutes on Google Business Messages

Business hours · Scoop Soldiers Downtown

DH

Don Holmes

GOOGLE

5 min ago

"Is your shop open Saturday morning? Have an emergency with my washer."

Respond now →

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Reveo LLC · Coeur d'Alene, Idaho 83815

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template=T4 · Waiting · channel=Google Business Messages