Reveo · Templates — Notifications
Real-time alerts for reviews and customer-waiting situations. Urgency-driven, action-focused.
Review Notifications
T3 · Triggered when reviews arrive · Positive and negative variants
T3a: NEGATIVE REVIEW T3a · Negative Review Alert
Trigger: Review ≤3 stars received · Subject: ⚠️ New 2-star review · Scoop Soldiers
PREHEADER: Respond within 24 hours to protect your rating.
Rev e o .
ACTION NEEDED
New 2-star review
Respond within 24 hours to protect your rating at Scoop Soldiers Downtown.
Response window: 24 hours
Reviews responded within 24 hours see 3× higher recovery rates.
Melissa Bas
Apr 15, 2026 · Scoop Soldiers Downtown
★★ ★★★
Service was slow. Technician showed up an hour late and didn’t apologize. Price was fair but the experience wasn’t.
✨ AI-DRAFTED REPLY
“Hi Melissa — I’m really sorry we kept you waiting, that’s not the experience we want for our customers. I’d love to make this right. Can you email me directly at eric@scoopsoldiers.com?”
Use this reply Edit
Respond in Reveo →
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo. All rights reserved.
template=T3a · Negative Review · trigger=Review ≤3 stars
T3b: POSITIVE REVIEW T3b · Positive Review Received
Trigger: Review 4-5 stars received · Subject: ⭐ New 5-star review · Scoop Soldiers
PREHEADER: Debra left you 5 stars ⭐ — say thanks!
Rev e o .
NEW POSITIVE REVIEW
Debra left you 5 stars
A kind reply keeps customers coming back. Takes 30 seconds.
Don’t miss the moment
Replies within 48 hours drive 2× more repeat business.
Debra Gardiner
Apr 15, 2026 · Scoop Soldiers Downtown
John with my appliance repair pro did a fantastic job! Professional, on time, and fair pricing. Will definitely call again.
✨ AI-DRAFTED REPLY
“Thanks so much for the kind words, Debra! John will be thrilled to hear this. Looking forward to helping you again.”
Use this reply Edit
Thank Debra →
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo. All rights reserved.
template=T3b · Positive Review · trigger=Review 4-5 stars
Customer Waiting (5 min)
T4 · Triggered when inbox message unread > 5 min during business hours · One template, 5 channel variants
T4 · SMS T4 · Customer Waiting — SMS
Subject: 💬 Matthew Hale waiting 5 min · Scoop Soldiers
PREHEADER: “Im available from 12 to 1 — can someone call me…”
Rev e o .
5 MIN WAIT
Matthew Hale is waiting
Replies within 5 min are 21× more likely to convert.
Waiting 5 minutes on SMS
Business hours · Scoop Soldiers Downtown
Matthew Hale
5 min ago
“Im available from 12 to 1 — can someone call me about my dryer?”
Respond now →
Respond from anywhere with the Reveo app
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo
template=T4 · Waiting · channel=SMS
T4 · WEBCHAT T4 · Customer Waiting — Webchat
Subject: 💻 Kashiba Reysol waiting 5 min · Scoop Soldiers
PREHEADER: “Are you open on Sundays? Need a fridge repair.”
Rev e o .
5 MIN WAIT
Kashiba Reysol is waiting
Webchat leads convert 3× higher when answered fast.
Waiting 5 minutes on Webchat
Business hours · Scoop Soldiers Downtown
Kashiba Reysol
5 min ago
“Are you open on Sundays? Need a fridge repair — stopped working overnight.”
Respond now →
Respond from anywhere with the Reveo app
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo
template=T4 · Waiting · channel=Webchat
T4 · INSTAGRAM T4 · Customer Waiting — Instagram
Subject: 📷 Paula Fonua waiting 5 min · Scoop Soldiers
PREHEADER: “Saw your reel — do you service commercial locations too?”
Rev e o .
5 MIN WAIT
Paula Fonua is waiting
Instagram DMs convert high-intent social leads.
Waiting 5 minutes on Instagram
Business hours · Scoop Soldiers Downtown
Paula Fonua
5 min ago
“Saw your reel — do you service commercial locations too? Have 3 restaurants that need help.”
Respond now →
Respond from anywhere with the Reveo app
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo
template=T4 · Waiting · channel=Instagram · has-image=True
T4 · FACEBOOK T4 · Customer Waiting — Facebook Messenger
Subject: f Tammy Yeaman waiting 5 min · Scoop Soldiers
PREHEADER: “Hi! Looking for a quote on dishwasher repair.”
Rev e o .
5 MIN WAIT
Tammy Yeaman is waiting
Messenger is where your Facebook audience converts.
Waiting 5 minutes on Facebook Messenger
Business hours · Scoop Soldiers Downtown
Tammy Yeaman
5 min ago
“Hi! Looking for a quote on dishwasher repair. Can you come out tomorrow?”
Respond now →
Respond from anywhere with the Reveo app
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo
template=T4 · Waiting · channel=Facebook Messenger
T4 · GOOGLE BUSINESS T4 · Customer Waiting — Google Business
Subject: G Don Holmes waiting 5 min · Scoop Soldiers
PREHEADER: “Is your shop open Saturday morning?”
Rev e o .
5 MIN WAIT
Don Holmes is waiting
Google Business messages = search-intent leads ready to book.
Waiting 5 minutes on Google Business Messages
Business hours · Scoop Soldiers Downtown
Don Holmes
5 min ago
“Is your shop open Saturday morning? Have an emergency with my washer.”
Respond now →
Respond from anywhere with the Reveo app
Rev e o.
Reveo LLC · Coeur d’Alene, Idaho 83815
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© 2026 Reveo
template=T4 · Waiting · channel=Google Business Messages
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