Milestone · First 10 Reviews
Trigger: Customer hits 10 total reviews · Subject: 🎉 You just hit 10 reviews
PREHEADER: Next milestone: 25 reviews. You're 40% there.
Reveo.
MILESTONE UNLOCKED
You just hit 10 reviews
Real momentum. You're building social proof that compounds.
Total Reviews
10
4.8★ average · All 5 stars in the last 3
NEXT MILESTONE · 25 REVIEWS
10 / 2540% there
Businesses that hit 25 reviews see a 15% bump in Google Maps visibility. At your current pace, you'll hit it in 18 days.
template=Milestone 10 Reviews · trigger=Review count = 10
Milestone · First 5-Star Review
Trigger: First 5-star review received · Subject: ⭐ Your first 5-star review is in
PREHEADER: Debra loved you. Reply + share it now.
Reveo.
FIRST 5-STAR REVIEW ⭐
Debra loved you
Your first 5-star review on Reveo. Reply to thank her, then show the world.
G
★★★★★
John with my appliance repair pro did a fantastic job! Professional, on time, and fair pricing. Will definitely call again.
Replying within 24 hours shows future customers you care. Takes 30 seconds.
template=First 5-Star · trigger=First 5-star review captured
Milestone · First Team Member Added
Trigger: First team member joins · Subject: Your team is growing — here's what Sarah can do
PREHEADER: Roles, permissions, and team workflows unlocked.
Reveo.
FIRST TEAM MEMBER 🎉
Welcome to team mode
Sarah joined. You just unlocked collaboration features designed for multi-person teams.
1
Set review response ownership
Auto-assign new reviews to specific team members based on location, rating, or platform.
2
Internal notes on conversations
Leave private team notes on any customer thread. Sarah can see context without starting over.
3
Team leaderboard
See who's responding fastest, collecting most reviews, and handling urgent alerts.
4
Role-based access control
Restrict Sarah to her location, or give her full access. Five roles to pick from.
template=First Team Member · trigger=First invite accepted
Feature Discovery · Survey Builder
Trigger: 30+ days paid, survey builder never used · Subject: You haven't tried Reveo Surveys yet
PREHEADER: Capture CSAT in 60 seconds. Route unhappy customers away from public reviews.
Reveo.
UNUSED FEATURE
You haven't tried Surveys yet
The survey builder catches unhappy customers before they leave public reviews — and tells you exactly why.
REVEO SURVEYS
Pulse SMS surveys · CSAT · NPS
60-second setup. Send after every job. Route unhappy responses to a private feedback form (no public review).
✓
7 question types
Rating, multiple choice, text, NPS, CSAT, emoji, file upload
✓
Skip logic + conditional routing
Happy customer? → Public review link. Unhappy? → Private feedback form + task
✓
Built-in negative review recovery
AI drafts your response, creates a follow-up task, tracks resolution
Takes 3 minutes. Watch 90-sec demo
template=Feature Discovery · trigger=30+ days paid AND feature unused
Tips & Tricks #1 · Intro
Trigger: Day 45 paid, first of weekly 4-email series · Subject: 5 review response hacks that work
PREHEADER: Tip #1: the one-sentence rule that doubles your response rate.
Reveo.
TIPS & TRICKS · 1 OF 5
5 review response hacks
Practical, tested by 100s of top-performing Reveo customers. One per week.
Responding to reviews is your highest-leverage SEO play. Google rewards it, customers notice it, future prospects read it. Here's what top Reveo customers do differently.
1
The 24-hour rule
Reply to every review within 24 hours. Response rate matters more than response quality. Get it out, refine later.
2
Name-drop your team
"Thanks for the kind words — John will love hearing this." Human names beat corporate-speak every time.
3
Acknowledge specific details
"Happy your dryer is running again" hits harder than "Thanks for choosing us." Specifics prove you read the review.
4
Own mistakes publicly
A 2-star review is an opportunity. "You're right, we dropped the ball here." Future customers read this as integrity.
5
End with a soft invite
"Let us know when we can help again" or "Stop by anytime." Plants the seed for repeat business.
Next week: 4 SMS templates that actually get responses.
template=Tips & Tricks #1 · trigger=Day 45 paid · start of 5-email series
Inactivity Win-Back
Trigger: 14 days no login · Subject: We miss you, Eric — what changed?
PREHEADER: 3 reviews waiting, 7 messages unread. Everything is still here.
Reveo.
WE MISS YOU
Everything's still here, Eric
14 days since your last login. Your data, team, and reviews are all active and waiting.
Waiting for response
7
Customer messages unread
New reviews unseen
3
2 of them 5-star
Life happens. Before you unplug further, can you tell us what got in the way?
?
Is something broken?
Reply to this email or email support@reveo.com — we fix it fast.
?
Did a feature go missing?
Let us know which one — we may have moved it.
?
Not the right fit anymore?
We'd rather know than have you silently churn. Tell us why.
template=Inactivity Win-Back · trigger=14 days no login · churn prevention