Reseller Terms & Conditions

1. Definitions

• "End Client" means a business or individual who subscribes to Reveo services through the Reseller.
• "Reseller Agreement" means the specific agreement between Reveo and Reseller detailing pricing, territory, and scope (executed separately).
• "White-Label Services" means Reveo services provided under the Reseller's own branding.
• "Platform" means the Reveo software-as-a-service platform.

2. Authorization

• Reseller is granted a non-exclusive, non-transferable right to resell Reveo services to End Clients.
• Authorization is contingent upon execution of a separate Reseller Agreement specifying terms, pricing, and scope.
• Reseller may not sublicense or sub-resell to other resellers without Reveo's written consent.
• Reveo reserves the right to sell directly to any customer, including customers in Reseller's territory.

3. Reseller Obligations

• Accurately represent Reveo's services and capabilities to End Clients.
• Not make warranties, guarantees, or representations beyond what Reveo provides.
• Ensure all End Clients agree to Reveo's Terms of Service and Privacy Policy.
• Promptly communicate End Client support issues to Reveo.
• Maintain current knowledge of Reveo's features, pricing, and policies.
• Comply with all applicable laws in the jurisdictions where Reseller operates.
• Not engage in deceptive, misleading, or unethical sales practices.

4. White-Label Terms

• Reseller may rebrand the Platform with their own name, logo, and colors as specified in the Reseller Agreement.
• Reveo retains all intellectual property rights in the underlying Platform.
• White-label branding must not mislead End Clients about the nature of the service.
• Reseller is responsible for their own brand's legal compliance (trademarks, domain names, etc.).
• "Powered by Reveo" attribution may be required depending on the Reseller Agreement tier.
• Reveo may require removal of white-label branding upon termination.

5. Pricing and Payments

• Reseller pricing is established in the separate Reseller Agreement.
• Reseller is responsible for collecting payment from End Clients.
• Reveo invoices Reseller monthly for all active End Client accounts at the agreed wholesale rate.
• Payment is due net-thirty (30) days from invoice date.
• Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
• Reveo may suspend End Client accounts if Reseller payments are delinquent beyond 60 days.
• Reseller sets their own retail pricing to End Clients (Reveo does not control retail pricing).

6. Revenue Sharing

If applicable, the following terms govern revenue sharing arrangements:

• Revenue sharing terms, percentages, and payment schedules are defined in the Reseller Agreement.
• Revenue share is calculated on net revenue (after refunds, chargebacks, and platform fees).
• Revenue share payments are made monthly, within 30 days of month-end.
• Reseller is responsible for their own tax obligations on revenue share income.

7. Data and Privacy

• End Client data is governed by Reveo's Privacy Policy.
• Reseller may not access, use, or disclose End Client data except as necessary to provide support and as authorized by the End Client.
• Reseller must maintain their own privacy policy that is consistent with Reveo's data practices.
• Upon termination, Reseller's access to all End Client data is revoked.
• End Client data remains the property of the End Client, not the Reseller.

8. Support and Service Levels

• Tier 1 (first-line) support is provided by the Reseller to their End Clients.
• Tier 2 (technical/escalation) support is provided by Reveo to the Reseller.
• Reveo's standard service level commitments apply to all End Client accounts.
• Reseller must not make service level guarantees that exceed Reveo's standard commitments.

9. Intellectual Property

• Reveo grants Reseller a limited license to use Reveo's name, logo, and marketing materials solely for the purpose of reselling the Service.
• Reseller may not modify Reveo's trademarks or create derivative works.
• All intellectual property created by Reveo remains Reveo's property.
• Feedback and feature suggestions provided by Reseller are assigned to Reveo.

10. Non-Compete and Non-Solicitation

• During the term of the Reseller Agreement and for twelve (12) months thereafter, Reseller agrees not to develop or promote a competing product that replicates the core functionality of the Reveo Platform.
• Reseller agrees not to directly solicit Reveo employees during the term and for twelve (12) months after termination.
• This does not prevent Reseller from selling non-competing products or services.

11. Term and Termination

• These Reseller Terms remain in effect for the duration specified in the Reseller Agreement.
• Either party may terminate with ninety (90) days written notice.
• Reveo may terminate immediately if Reseller:
  • Breaches material terms;
  • Engages in fraud or unethical practices;
  • Fails to cure payment defaults within thirty (30) days of notice; or
  • Materially misrepresents Reveo's services.
• Upon termination:
  • Reseller must cease all reselling activities;
  • End Clients may transition to direct Reveo accounts;
  • Reseller's access to the Platform is revoked; and
  • Outstanding payments remain due.
• Reveo will make reasonable efforts to ensure End Client service continuity during transition.

12. Limitation of Liability

• Reveo's total liability to Reseller is limited to fees paid by Reseller in the twelve (12) months preceding the claim.
• Neither party is liable for indirect, incidental, special, or consequential damages.
• Reseller indemnifies Reveo against claims arising from Reseller's sales activities, misrepresentations, or violations of these terms.

13. General Provisions

• These Reseller Terms are governed by the laws of the State of Idaho.
• Disputes shall be resolved through binding arbitration in Kootenai County, Idaho.
• These terms, together with the Reseller Agreement, constitute the entire agreement between the parties regarding reselling.
• Amendments must be in writing and signed by both parties.
• Neither party may assign without written consent, except in connection with a merger or sale of substantially all assets.

Contact

Reveo, LLC
Coeur d'Alene, ID 83815
Legal: legal@reveo.com
Support: support@reveo.com
Phone: (844) 410-3050
Website: reveo.com